ABOUT US/CORE VALUES

Fast & Easy QBO is the nation’s leading QuickBooks Online (QBO) e-learning company for bookkeepers, accountants, and anyone that seeks to master the QBO platform. Simply put, we create rockstar bookkeepers.

Fast & Easy QBO is reshaping how bookkeepers gain their experience in the accounting industry and transforming the way people are educated. We use interactive, gamified activities, hands-on, simulated experiences, and AI-driven technology to make sure our students are the rockstars of the industry.

We are NOT a training company, we are a DOING company; that simple distinction makes a massive difference in our student’s lives. To date, Fast & Easy QBO has enrolled over 6,000 bookkeeping professionals in its programs. We are obsessed with helping others see clearly, truly understand, and “get it.”

ABOUT YOU

The ideal candidate for this inside sales position has a natural ability to quickly assess a student’s current situation and clearly communicate the best next step and how to begin. You eliminate obstacles and objections, helping others define and clarify what they want so they can begin pursuing it.

You have an innate drive to help others succeed. You are energized by being able to guide others to take powerful steps to grow and improve along both their personal and professional journey.

You believe that as others win, you win. You work hard to guide others to a clear path so others can both see and begin to achieve new levels of success.

You are comfortable creating and leading sales processes. You are a master of CRMs, follow up, and nurturing leads. You initiate meaningful conversations with students with ease. You believe excellent service leads to mutual success. You have a natural talent to bridge the gap between a prospect’s current situation and the solutions you can offer them. You aren’t afraid to ask direct questions and love going deep with students to create tailored solutions to the specific needs of each individual.

Rejection doesn’t bother you because you know you can make a difference, enabling you to push through harder times as you can’t wait to find the next person to help.

The Student Advisor is not just looking for a job, you’re on a mission. You are determined to make a positive difference in the world. This is not just a sales role, you are a facilitator of progress, a catalyst for clarity, and a champion of each student’s success.

Step 1: Does this sound like you? Tell us why. Give us details about how you exemplify these attributes in your own life and the work you’ve done. We’d love to hear stories about how the drive for clarity and impact shows up in your life.

ABOUT THE ROLE

The Student Advisor role is an associate level inside sales position whose primary responsibilities are sales growth, customer management, business development, new product growth, profitability, and building the highest levels of customer satisfaction.

The Student Advisor uses a consultative sales approach to be a resource and guide for our 6,000+ students and growing email list of nearly 13,000. You get to talk to students and warm prospects every day to help them take the next step in advancing their bookkeeping careers. Your deep knowledge of our products will help our students progress faster because of your greater support. You will reach out via call, text, and email to make product recommendations and guidance where needed.

This position serves as the primary point of contact for many students with our company and is responsible for client satisfaction and sales management from when a prospect enters our community and continues all the way though upleveling their skills and confidence in their journey. This position is expected to consistently provide excellent customer service and leadership. You are an experienced and efficient manager of customer relationships with excellent people skills, business acumen, and an exemplary work ethic.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Including the following. Other duties may be assigned.

  • Review and follow up with abandoned carts and those who are interested but haven’t bought yet
  • Review our Booksmatch.us platform and contact the bookkeepers to recommend ways they can improve their profile and ways to upskill and earn more certifications and improve their marketability
  • Reach out to students with one or two certifications and help them clarify what and when to take the next step, whether certifications, or additional training
  • Contact students that cancel their QBO Gym subscription (our SaaS training product) and understand why and re-enrolling them when possible
  • Manage the company’s new and existing leads and CRM
  • Provide feedback to management to improve the student experience
  • Ensure customer satisfaction and retention through consistent, proactive outreaches
  • Follow-up and work with prior customers that have reduced, stopped purchasing, or have not purchased the full product suite
  • Learn and execute proven sales processes to generate new sales opportunities by focusing on qualifying sales leads and managing deals from outreach to order
  • Determine the prospect’s pain, budget, and deal timing on each opportunity to best position our products and services
  • Manage our pipeline of interested prospects in the CRM that have not purchased from the company but have expressed interest
  • Represent the company by consistently modeling the company’s mission and values
  • Stay abreast of and learn about all new technical applications, products, programs, and services available to customers and utilize them when appropriate
  • Align the overall company solutions to the customer’s needs, challenges, and technical requirements
  • Maintain knowledge on current and new products and trends to educate customers
  • Analyze market trends and needs within the industry and customer base
  • Stay on top of the competitive environment, industry trends to continually adjust customer sales strategies
  • Engage in critical thinking and problem solving skills while leveraging product application knowledge to bring solutions to customer needs and opportunities
  • Ensure our unique selling propositions and differentiators are understood and valued
  • Manage to the Fast & Easy QBO internal sales process, and continuously seek ways to improve

IDEAL CANDIDATE REQUIREMENTS

  • Minimum of 2 years experience as a successful inside sales representative
  • Knowledge and working experience in QuickBooks Online and Fast & Easy QBO’s products
  • Prior experience successfully working in metrics driven environment
  • Ability to multi-task, prioritize, and manage time effectively
  • Demonstrated ability to learn and adopt successful sales techniques
  • Strong communication (verbal and written) and relationship skills
  • Strong organization skills
  • Proven track record of consistently meeting or exceeding assigned annual/quarterly sales goals and targets
  • Intermediate level capability in using Microsoft Office and Google products
  • Knowledgeable with a CRM tool – preferably Keap (formerly Infusionsoft)
  • Manage to a proven sales process
  • Take direction and feedback well and continuously improves
  • Strong team player in a results-driven sales organization
  • Relationship builder
  • Team player
  • Strategic thinker
  • Empathize with accountants and has career experience in QuickBooks Online
  • Genuinely wants to help students and not “check a box”

You will be held to certain performance targets based on direct sales you are able to generate and will be rewarded for achieving or exceeding those targets.

Compensation for this role will include both base compensation as well as performance based compensation to align incentives for you, the students, and the growth opportunities in this role.

Step 2: So what do you think? Are you the one we’ve been looking for? Tell us why. Share an example of a role you’ve been in where you’ve proactively contributed to growth, sales and met or exceeded expectations. What unique skills or experience would you bring to this role that will help us achieve our mission of developing rockstar bookkeepers?

We want to get to know the person beyond the resume and understand what makes you tick. Submit your answers to the questions and help us see why you are the one.

Send your responses and resume to: apply@fastandeasyqbo.com

We can’t wait to hear from you!